We have an uncompromising commitment to providing our customers with quality technical products and services, while meeting the highest level of ethical standards and performance in our jobs. In addition, our environmental, health and safety program helps to ensure our business operates in a manner that protects the health and safety of our employees, customers, business associates, community neighbors, and the environment.
At SAIC, quality performance means two things. First, we take pride in satisfying our customers by delivering products and services that meet their specified requirements at the agreed price and within schedule. Secondly, we are committed to continuously improving the processes by which we provide our products and services so that our work meets requirements and is done right the first time.
SAIC’s comprehensive and integrated quality framework defines specific quality requirements, systems, and a supporting infrastructure. We use EngineeringEdge®, SAIC’s proprietary solution, to plan, design, develop, and deliver products and services that achieve our customer's requirements. EngineeringEdge provides a comprehensive set of customizable management and technical processes, procedures, development life-cycle models, and other practice aids. It is based on industry standards and best practices from CMMI®, the Project Management Institute; the International Organization for Standardization (ISO®); the International Council on Systems Engineering/INCOSE Corporation; Electronic Industries Alliance; and four decades of SAIC's experience on a wide range of programs.
Our commitment to quality has led to the ability of many SAIC organizations to attain coveted CMMI maturity level 3 and higher, as well as ISO 9001 organizational designations. What does this mean to our clients? It means high quality products and services, developed in an environment with a strong commitment to continuous process improvement.
We recognize our customer's appraisal of our performance is critically important to our overall reputation and that our customers' satisfaction is the key factor in our overall success. We invite all of our customers to let us know what you think of our performance, and how we can serve you better, by submitting our Customer Feedback form.